Terms & Conditions
These Terms & Conditions ("Terms") apply to all products, services and maintenance contracts provided by Image Services ("we", "us", "our", "the Company") to its customers ("you"). By booking a service, buying a product or taking a maintenance contract from us, you agree to these Terms.
1. Services
We provide sales, installation, repair, servicing and maintenance of water purifiers (RO), water coolers, dispensers and related appliances, including Annual Maintenance Contracts (AMC). The scope of work for each job is recorded on the job sheet / service record shared with you.
2. Booking and visits
Service visits are booked by phone, WhatsApp or in person. We try to attend within the time window informed to you; timings may change because of travel, spare-part availability or emergencies, and we will inform you of any change. You are responsible for giving correct contact details and for providing access to the unit, water supply and electricity during the visit.
3. Charges and payment
The charges for a job — service charge, spare parts and any other amount — are informed to you before or at the time of the work. Payment is due on completion of the work unless we have agreed otherwise in writing. We accept cash, UPI and bank transfer. Where GST applies, a GST invoice is issued. Under an AMC, the services and parts covered by your plan are provided as per the plan; anything outside the plan is charged separately, after informing you.
4. Warranty on service and parts
We give a 30-day workmanship warranty on the specific repair or service performed by us: if the same fault returns within 30 days, we will attend and rectify it without a service charge. Spare parts carry the warranty given by their manufacturer or as stated on the invoice. This warranty does not cover damage or faults caused by voltage fluctuation, water quality or pressure, misuse, accident, pests, or any work done by another person.
5. Annual Maintenance Contracts (AMC)
An AMC covers the services and parts listed in your contract for the contract period. It does not cover damage from the causes listed in point 4, relocation of the unit, or replacement of the complete unit, unless your contract says so. AMC charges are payable in advance and are not refundable if the contract is cancelled early, except where we ourselves are unable to provide the service.
6. Your responsibilities
Please check the unit and the work done before signing the job sheet or confirming completion. Any issue not reported at that time will be treated as a new job. Old parts replaced during a job belong to us unless you ask for them at the time of the job.
7. Cancellation and rescheduling
You may cancel or reschedule a booked visit by informing us before the technician leaves for your address. We may cancel a job if the unit is unsafe to work on or site conditions make the work impossible; any advance taken for that job will be adjusted or refunded.
8. Limitation of liability
Our total liability for any job is limited to the amount you paid us for that job. We are not responsible for indirect or consequential loss, including loss arising from a fault that already existed in the unit, or from water or electricity supply conditions at your premises.
9. Privacy
We handle your personal information as described in our Privacy Policy.
10. Changes to these Terms
We may update these Terms from time to time. The version in force on the date of your booking or contract applies to that job or contract.
11. Governing law
These Terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts at the place of our office address given below.
Contact us
Image Services
Choti Baradari Market, Patiala
Phone: +91 75270 60087 · Email: servpga@gmail.com